Returns & Exchanges
Due to the perishable nature of our probiotic food products, we prioritize food safety and cannot accept returns on items once they have left our warehouse. If your order arrives damaged or incorrect, please contact our support team within 14 days for a full replacement or refund.
Inspect Your Order
Upon delivery, please immediately check your Biomel products for any signs of transit damage or missing items.
Contact Support
If there is an issue with your delivery, email our customer care team with your order number and clear photos of the damaged goods.
Review Process
Our quality assurance team will review your claim within 48 hours to ensure it meets our safety and quality standards for a refund.
Resolution
Once approved, we will process a replacement shipment or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing